The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No Virgin Media Wall Socket on 13-04-2022 14:08. Plug into the Hub. I don't work for Virgin Media. on 15-02-2022 10:03. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Tried looking but can't see a way to book an engineer for this?. The wall box may be branded with the logos of an old cable TV company (not VM). Your "loss of signal" point is a good one. Switched On Families. goslow. on 21-02-2023 19:59. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. You need something called a barrel to connect the two. 2. Solved: Previously, I had BT connection so I need a wall socket. I just got Virgin Media kit and read all information carefully and checked - 5200805. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. I'm a Very Insightful Person, I'm here to share. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. How do I book an engineer to come out - 5345632. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Tudor. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. 3 minutes ago. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Yes, we will be able to fit another socket for you. Virgin media wall socket in an unusable place. All the wall. I'm a Very Insightful Person, I'm here to share knowledge. However, I do not have any of the specified wall sockets available. Tried looking but can't see a way to book an engineer for this? Thanks. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Even sitting in the room above the router, the WiFi was dreadful. It probably goes into another room in the house. Tudor. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. It should work ok. Sorry to hear you have been having issues with your self-installation. Reply. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Thanks for your reply and for confirming all this, jellyroll. I have gone through several videos and found that there should be wall socket inside your home. Once you have the adapter, you can use it to plug your phone into your hub. I recently applied and received the delivery for a virgin package of tv broadband. VM BB TV Landline. The first thing is to start making alternative arrangements for your internet connectivity. Hi. Tudor. 11-11-2022 12:53 - edited 11-11-2022 12:58. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. on 25-09-2022 15:41. I could connect it in my house self install. If it’s damaged or not working correctly, it could be causing your internet issues. Manage Your Account. on 01-12-2022 11:22. You should see a cable going through the wall and if you trace this inside, you should get the cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Location. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Just make sure you definately don't need it, or won't be needing it again. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. how can we go about changing our self install to. I'm a Very Insightful Person, I'm. That is a rooftop aerial outlet for Freeview TV. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm currently renovating my living room, including the electrics. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. on 08-01-2023 20:46. Step 4. You need a small spanner to remove this. A Ti-Vo was installed in one of the upstairs bedrooms. Please help. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. on 08-02-2023 13:33. Check the condition of your phones. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. VM BB TV Landline. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Source: current tech for VM :) P. No Coax Wall Socket Virgin. Business, Economics, and Finance. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. 0 Kudos. My Virgin Wall socket not same as installation guide that one. I have only got one rectangular shaped white socket (Shown. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. 0 Kudos. If it’s damaged or not working correctly, it could be causing. ago Sometimes you will get a random cable sticking out of a wall with no isolator. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. However, I do not have any of the specified wall sockets available. I need an engineer. Hi I have ordered a quick start kit and don't have a virgin media wall socket. VM. Tudor. We're pleased to hear you're thinking of rejoining us. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. Don’t have a virgin media wall socket; Options. Stay safe online. I'm a Very Insightful Person, I'm here to share knowledge, I don't. If so make sure you go through the steps properly. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Tudor. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I don't work for Virgin Media. The cables from the external box lead to a Bt open reach socket and a blank socket. on 21-08-2023 20:36. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. Go to virginmedia. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Options. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Which was great as that is in a better location than my master Socket was. Jan 14, 2022. Other times you will find an unbranded connection point on the wall. ) The hub will be in here too. Client62. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. The cable fits in the socket shown in the image attached. Phone. Go to solution. The cable going in will be a double. You can test they’re secure by checking they don. Push fit the VM-supplied lead onto the socket. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. The TV is a digital smart TV with Freeview inside. Should I cancel and request an engineer to install. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. please - 5241140 We would like to show you a description here but the site won’t allow us. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Kit arrived today…no wall box so unable to install. . Eric714. When you place your order, we'll let you know. I can't find an internal wall socket. Switched. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. I'm very sorry to hear about the non wall socket. It should be free of charge. Browse Virgin Media Virgin Media Community. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. Plug the cables into the Hub. Wall sockets and no connection. 19-01-2023. I think there’s something missing to the Virgin Media wall socket in my flat. I wanted. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Awful first impressions of Virgin Media. Getting started & FAQ. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Next, connect the power cable. I've had a quickstart and they sent it but there is no previous virgin connection. Account - Cable. I have booked a technician but I don't know if i have to inform the. No wall socket. on 23-12-2022 10:31. Thanks . Hello sophieboulter1. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I expect it is a male F plug on the cable, they don’t make female F plugs. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. The large Eurobell wall box is where you would connect. Can you help? - 5401771 BrowseCheck your DMs btw. Joining in In response to Adduxi. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. My Virgin Media App. Thank you. ” I did not get a silver terminator cap in my packaging to send back. Options. We've taken the front of the box off and inside there is an isolator but nothing else. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. 14-08-2023 16:02 - edited 14-08-2023 16:05. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. It is likely you will be waiting a few days. Select the correct HDMI input for your box. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Don’t worry that it is not a threaded plug. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I got a self setup broadband kit but have no Virgin media wall plug. There is an access panel in the ceiling for pipes and cables. We appreciate you reaching out to us on here. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. No wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I can only find the TV socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I’ve just received my quick start package. There is a wire within the box but it’s too short to reach and also does n. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. The wall socket is currently in the living room and I need it moved to another room. If you look into the back of your Hub, you'll see a port. Thank you for your post and welcome to the community. on 23-10-2022 13:36. . I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. Connect the new TV box. We can certainly get a move of the equipment. See where this Helpful Answer was posted. Turn on your TV and get connected. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. AnthonyRaw1986. in Networking and WiFi. The second socket is in the study and I need a wired connection here. please - 5241140We would like to show you a description here but the site won’t allow us. Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. 0. 0 Kudos. 2 weeks ago - last edited 2 weeks ago. Common examples include washing. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Broadband and TV deals. You can also check for a loose cable as not all properties have a socket. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Also there will be an external, often brown, omnibox. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 12-01-2023 21:04. Call the Pre-installation and delivery team on 0800 052 1734. We would like to show you a description here but the site won’t allow us. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. Manage Your Account. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Connect the Hub’s power cable with the blue tab. Back a step. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Mobile Your Account. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. The wall box may be branded with the logos of an old cable TV company (not VM). My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Stay safe online. Virgin Media Wall Socket. But I have no Virgin Media Wall socket in my house. I will private message you now to confirm your details. There is a cable on the right of the box coming from the outside. If you really need to take them off, just use a screwdriver to unscrew the screws. Wall socket. Thankfully, it's very easy to tell whether your. We only have the Open reach Master socket 5C. sophiekerrs. One of them was Telewest. Sign in . • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Follow these simple installation steps for your Virgin Media home phone set up. Managing Your Account - Cable. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Explain what needs to be done and book an engineer visit. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Same thing happened, and on all the wall phone points. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Hello, I'm trying to set up my Virgin Media broadband. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. Estonia and the Netherlands have already switched. It is actually a VM box but a very old one, even though it was still in use just over a month ago. How do I book one? - 5404317. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Tudor. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. We can certainly get an engineer visit booked for you to come and install things. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. com. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. 7; 0; 0; CoachDanny. to be phone lines. I am going to send you a private message. I have looked everywhere but can't seem to find one. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. If no luck, call. You will only have been sent a QuickStart pack if the premises previously had VM. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Options. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Tudor. Welcome to our community forums and thank you for your first posts. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Whichever is the most suitable. Re: I need a Virgin Media Wall Socket. VM BB TV Landline. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Tudor. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. . Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Step 3. I've looked for an external box but cannot. The new ones are just screws, the old style Telewest ones are like star shaped head. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I have 2 Virgin Media wall sockets. charleykate10. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. signed up and was given the option of self installation. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Don't touch it. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. 3K; 6. Unfortunately I am struggling to work out where to plug the cable from the Hub. Broadband. In response to Llfamily. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Tudor. 0 Kudos Reply. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. . I only have a BT master socket, and then a TV aerial socket. #1. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. on 27-01-2023 17:22. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Everything is converted to specialised triple screened coaxial cable. com. I will only be using one wall socket, so the other socket will have no connections. Broadband Deals. Hi @bingoman000. Here are some check points to make sure your phones are in good working order. Vonage 2nd line. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. You'll have to cut the cable and seal the hole up. Connect the Hub’s power cable with the blue tab. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. Virgin will not remove them. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. on 15-11-2022 18:53. . Broadband and phone deals. Options. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. We all know and love the internet and TV services that can enter our homes through entry points. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Virgin Media; My Virgin Media;. The other is marked TV, & this is used for TV & Broadband. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Vonage 2nd line. " The hub is upstairs as previously said. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Or you may be quicker than average! You won’t be involved the whole time. Switched On. You can just disconnect the flylead from the isolator tho as it has a barrel on it. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Browse Virgin Media Virgin Media Community. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Tudor. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. It should be free of charge.